DAVID C. MORGAN

Fortune 100 P&C insurer ($48B revenue, 32,000+ employees). Lead enterprise-wide digital platform strategy, AI enablement, and modernization across flagship customer-facing and internal digital properties.

• Launched conversational AI on the global employee intranet, delivering intelligent answers across 20,000+ pieces of content secured to each user. Secured executive sponsorship and roadmap for AI-first intranet experience with MCP integrations to key internal platforms.
• Pioneering a unified AI architecture spanning the flagship public website serving millions of users, enabling consistent guardrails, orchestration, memory, consent, and analytics.
• Established AI crawling visibility and LLM activity monitoring through Cloudflare across all managed domains; leading generative engine optimization (GEO) vendor selection to strengthen AI-driven discoverability.
• Deployed AI-assisted development tooling across the full software development lifecycle (SDLC) for 12,000 users, accelerating productivity for all agile team roles and establishing reusable patterns for enterprise-wide enablement.
• AI-enabled the Travelers Design System with new chat patterns and MCP-ready Figma integration for AI-first experiences at scale.
• Enabled AI-driven accessibility testing to automate identification and reporting of required improvements across enterprise applications.
• Directed a 75-member cross-functional team and $21M annual budget across 50+ technology vendors, delivering concurrent transformation initiatives on aggressive timelines.
• Launched a global Digital Experience Platform supporting all corporate websites, enabling personalization, A/B testing, and content management across all business units.
• Delivered a personalized employee experience platform for 45,000+ users, including onboarding journeys, internal communities, and native mobile capabilities.
• Founded and scaled a low-code Platform Center of Excellence, expanding governance to oversee 200+ applications and enabling citizen developers across the enterprise.
• Contained costs by $3M annually through strategic rationalization of a 50+ vendor MarTech ecosystem while improving integration capabilities and reducing year-over-year investment asks.
• Led the technology team behind two enterprise-level Chairman's Awards in 2024 (Travelers.com and inside intranet), the organization's highest recognition for strategic impact.

Led digital product strategy and delivery for mission-critical agent/broker distribution platforms and enterprise customer identity programs serving the full P&C book of business.

• Modernized the enterprise agent/broker portal supporting $30B+ in annual premium, transforming it into the primary digital hub for distribution partner relationships across all lines of business.
• Boosted active user base by 40% and enabled over 6M monthly transactions through experience design improvements and expanded self-service capabilities.
• Established and led an enterprise-wide Customer Identity and Access Management (CIAM) program, securing multi-year funding and delivering a strategic roadmap for secure authentication.
• Completed migration of nine million user identities to a modern platform, significantly reducing cybersecurity risk through implementation of cloud-based protocols and MFA enablement.
• Led the team's pivot from project-based delivery to a product-focused operating model, establishing sponsor governance, stakeholder forums, and product management discipline across the portfolio.
• Simplified digital customer registration, increasing the conversion rate by 35%.

Directed digital marketing strategy for a $4B Group Benefits business, driving innovation in sales enablement and benefits enrollment.

• Launched an enterprise-wide ratings and reviews program based on actual claimant feedback, establishing user-generated content as the authoritative foundation for website content.
• Led development of Salesforce-integrated iPad sales enablement tools used in multimillion-dollar employer group presentations, increasing conversion rates by 3% and supporting strategic broker partnerships.
• Invented and commercialized a patented digital platform for benefits enrollment (US20140114872A1), boosting employee participation in life and disability plans.
• Ideated US Patent: System for Managing Voluntary Employee Benefits Plans | US20140114872A1

• Led a multi-year strategic initiative to overhaul the agent/broker portal, driving a 40% increase in unique users through improved self-service capabilities and user satisfaction.
• Established SalesForce Marketing Cloud email marketing Center of Excellence, unifying fragmented vendor and data infrastructures to improve campaign targeting, compliance, and ROI.
• Deployed a B2B2C digital marketing platform enabling personalized distributor outreach and scalable customer engagement through automated campaigns.

• Directed enterprise-wide digital and marketing strategy and delivery.
• Oversaw $4M marketing technology portfolio, managing 15 SaaS platforms and leading a team of forty across digital marketing, e-commerce, and operations.
• Spearheaded digitization and e-retail syndication of 100,000+ SKUs across major platforms (Amazon, Home Depot, Lowe's, Grainger).
• Grew corporate digital presence to 10M+ annual visitors, driving 50% year-over-year traffic growth over six consecutive years.
• Launched a direct-to-consumer eBay sales channel, clearing $8M in annual excess inventory and converting liabilities into revenue.

Managed end-to-end product lifecycle and go-to-market strategy for a $60M tools category, launching new SKUs that expanded global market share and boosted channel sales.

• Developed and executed a $375M sales and pricing strategy, achieving revenue targets through optimized forecasting and demand planning.
• Designed and operationalized a global S&OP (Sales and Operations Planning) process, aligning supply chain and commercial teams across international markets.
• Orchestrated a cross-functional SKU rationalization initiative, removing 130K low-velocity items from the global catalog, streamlining operations with zero revenue loss.

• Managed financial reporting and performance tracking for enterprise restructuring programs, delivering $150M in cost savings and driving $250M in asset optimization.
• Led rollout of standardized strategic planning framework across business units, enhancing operational alignment and executive decision-making.

• Designed and executed Latin America reseller growth strategy, expanding market coverage through distributor enablement and channel marketing programs.

Master of International Management (MIM) | Thunderbird School of Global Management

Master of Business Administration (MBA) | West Virginia University

Bachelor of Arts (BA) | Vanderbilt University